Harmovant Audio Hub

Getting started

1. Go to harmovant.com/downloads and click Download for macOS. If you are not signed in, the site asks you to sign in first. A free Harmovant account is enough.
2. Open the downloaded disk image and drag Harmovant Audio Hub to the Applications folder. Then open it.
3. Enter the e-mail and password of your Harmovant account and click Sign in.
4. We send a 6-digit code to your e-mail. Type it and click Verify.

You stay signed in. The next time you open the Hub, it shows Signing you in… and reconnects by itself. You only sign in again if the session expires after 90 days without use or if you click Sign out.

No account yet? Create one for free at harmovant.com.

The window

The side bar has five tabs. Your account name appears at the top of the side bar.

• My Products: your Harmovant software and plugins, with the license state of each one.
• Store: every Harmovant product. Buying and trials open harmovant.com.
• Licenses & Devices: the devices where each license is active, with Deactivate.
• Updates: newer versions of what you have. The Hub checks when it opens.
• Settings: your account and Sign out.

The Contact support button at the top opens harmovant.com/support in the browser. The bar at the bottom shows the connection state (for example, Signed in) and the Hub version.

My Products

Switch between Softwares and Plugins at the top. Each list is split into Subscriptions and Installers · perpetual (permanent licenses).

• ACTIVE: subscription paid and valid.
• TRIAL: 14-day trial in progress.
• PERPETUAL: permanent license.
• PARTNER: license granted by Harmovant to a partner.
• NO LICENSE: you do not have a license for this product.

Under each name you see how many devices are in use (for example, 1 / 2 devices) and the date the subscription runs until, or the date updates run until for a permanent license.

• Install: you have a license and the installer is available. The Hub downloads, installs and activates.
• Activate: you have a license. The Hub activates it on this Mac.
• Get: you do not have a license. Opens the product page on harmovant.com.

Install and update

Everything is installed inside the Hub, with a progress bar. You do not need the browser or a separate installer.

1. Click Install next to the product in My Products.
2. Downloading…: the Hub downloads the installer and checks that the file is intact and signed by Harmovant.
3. Authorize the install…: only the first time, macOS asks for your administrator password. This installs a small Harmovant helper that lets the Hub install and update products without asking again.
4. Installing…: apps go to the Applications folder and plugins to the system plug-ins folders.
5. Activating…: the Hub activates the license on this Mac. When it shows Installed ✓, the product is ready.

Updates: when a newer version is available, it appears in the Updates tab. The Hub checks for updates every time it opens.

The helper only installs packages signed by Harmovant and notarized by Apple, and only into the Applications folder, the audio plug-ins folders and the Harmovant support folder.

Store and purchases

The Store tab lists every Harmovant product. Products not released yet show COMING SOON. There are no payments inside the Hub.

• Get opens the product page on harmovant.com to buy.
• Try opens the 14-day trial on harmovant.com.
• Renewals, plan changes and pending payments are also handled on harmovant.com, in My account.

Once the purchase or trial is approved, the license shows up in My Products, ready to install.

Licenses and devices

The Licenses & Devices tab shows, for each product, the devices where it is active (for example, AudiFlux — 2 / 2 devices), with the device name and system.

• Deactivate frees the seat. It works for this Mac or for another device, remotely, for example a computer you no longer have with you.
• Device swaps are free and unlimited. If every seat is in use, activating a new device frees the one used longest ago.
• Seats per license: Live Rack 1, AudiFlux 2, every plugin 2.

Background renewal and offline use

The Hub does not need to be open for your products to work. When you open it, it sets up a small background task that renews your licenses every 3 hours whenever there is internet.

Without internet, products keep working with the last renewal for a while, depending on the license type:

Going on tour without internet? Connect the Mac to the internet before you leave so the renewal starts from that day.

Expiry warnings

The main rule: no Harmovant product cuts the audio in the middle of a show. If a license expires while you are playing, nothing stops.

• Before: annual plans show a small message on launch 30, 15 and 8 days before. In the last 7 days there is a daily countdown. On the last day, a window says the license expires today, with OK, continue and a renew button.
• First 24 hours after expiry: everything still opens and works, with a red message and buttons to pay or reactivate.
• After 24 hours: Live Rack and AudiFlux no longer open and show a screen to reactivate or pay. Plugins load with about 2 seconds of silence every 20 seconds and a notice in the plugin window.
• Already open when the 24 hours end? It keeps working. It only locks at a safe moment: 30 minutes of continuous silence with no interaction. If the audio never stops, it never locks; it just will not open again after you close it.
• Permanent licenses never expire. Only the updates plan ends; your product keeps working on the versions released while it was active.

If the automatic renewal of a subscription is approved, the warnings disappear by themselves at the next renewal.

14-day trials

• Every Harmovant product has a 14-day free trial with every feature.
• The trial starts on harmovant.com (Try in the Store tab) and requires a card. Cancel in My account before the end and nothing is charged.
• Each computer gets one trial per product, even with a different account.
• During the trial, the product shows TRIAL in My Products.

Where licenses are stored

The Hub saves one license file per product in /Library/Application Support/Harmovant/Licenses/ (or, if it cannot write there, in the same folder inside your user Library). Harmovant apps and plugins read these files and check them offline.

• The files are signed. Editing them does not work, and copying them to another computer does not work either: each one is tied to its device.
• If you delete a file by mistake, open the Hub and click Activate on the product.

Help the support team

Click Contact support at the top of the Hub to open harmovant.com/support. To get a faster answer, include:

• The e-mail of your Harmovant account.
• The product and its version, and the Hub version (shown in the bottom bar).
• Your macOS version and the device name as it appears in Licenses & Devices.
• The exact message shown on screen. A screenshot helps.

Troubleshooting

• The code did not arrive: check the spam folder. The code is valid for 10 minutes; if it expired, sign in again to get a new one.
• Could not load products: check the internet connection and open the Hub again. If it continues, use Sign out in Settings and sign in again.
• Download failed — try again: the download was interrupted or the file did not pass the check. Click Install again.
• Permission needed: the administrator password was not entered or the account is not an administrator. Click Install again and use an administrator account.
• You bought a product but it shows NO LICENSE: close and open the Hub again so it reloads your account, and check that you are signed in with the same e-mail used on the site.
• All seats of a license are in use: deactivate a device you no longer use in Licenses & Devices, or simply activate; the device used longest ago is freed.
• The Hub does not open: it requires a Mac with Apple Silicon.

Specifications